People Success Manager - San Francisco, United States
Location: San Francisco, United States
The Company
Our client is a global leading internet technology company operations in worldwide locations.
The Job
Primary Responsibilities:
The People Success Manager supervises the daily activities of the team to ensure efficient and effective delivery of quality service to our customers. Qualified candidates are highly-motivated, with strong leadership skills, solution-driven and possess a drive to deliver a high standard of service to our customers. A general knowledge of payroll and human resource concepts and regulations is a plus. You will be measured on customer retention and customer satisfaction.
Requirements:
- Experience in handling difficult and/or escalated situations
- Ability to interface effectively with Rapid Response, Core Support, Activation, Sales, Marketing and Development departments
- Working knowledge of UltiPro applications a plus
- Minimum of 5 years of Human Resources experience preferred
- High volume contact center experience supervising an employee base working in a fast paced environment preferred
- Demonstrate leadership, decision-making and team building skills
- Demonstrate strong oral, written and verbal communication skills
- Communicate effectively via phone, email and in a group presentation setting
- Demonstrate strong presentation skills
- Demonstrate problem-solving and negotiation/influence skills
- Excellent positive customer service skills
- Outstanding organizational, problem solving, and communication skills
Education/Certification/License: Bachelor’s Degree in Business Administration, Accounting, or MIS, or equivalent
Submit your resume with email title of the position to cv@associer-intl.com
