English
Field Service Engineer - Singapore
2022-05-13 10:28
Location: Singapore
The Company
Our Client is a key player in the Global Green Transition, a top-notch global leader of new energy storage innovative technologies, committed to providing premier solutions and services for new energy applications worldwide.
The Job
Responsibilities：
1. Dealer development and management:
a. Appointment of service dealer in assigned countries with the requirement of HQ.
b. Ensuring effective workload management, improvement of processes and systems, technician and sub-contractor management, verification of works, client liaison, escalation, and job control, including administering variations and associated invoicing/ project progress claims to work with other departments to deliver high-quality services.
c. Meet the market's needs for spare parts and tools by pushing agents to have enough inventory based on agreement articles.
d. Effectively meet customer needs, built proactive customer relationships, and take responsibility for customer satisfaction.
2. Training and Technical Support:
a. To provide technical consultation on-site or remotely with dealers or customers.
b. To conduct technical training to dealers or OEM customers to improve technical and product competency.
c. Ensure delivery of value to Company clients and customers.
d. Coordinate quality, systems, and emergency issues with related departments.
Requirements：
1. Minimum a Bachelor Holder in Computer Science or Engineering
2. Minimum 3 years of working technical experience in Automotive (Electric Mobility) and High Voltage Battery (HVB), aftersales service operations, and/or battery energy storage solutions
4. Good at communication, cross-functional & multi-cultural coordination, problem-solving, and data analytics skills
5. Able to work independently, be resourceful, and have the right attitude.
6. Proficiency in English and Chinese
Submit your resume with email title of the position to cv@associer-intl.com
Business Email：
business@associer-intl.com
Career ：
cv@associer-intl.com
Partnership：
partner@associer-intl.com
